배송 정책

Last updated: September 25, 2026

Where we ship

Tidy Nook ships to street addresses in the 50 U.S. states and Washington, D.C. We are not able to ship to P.O. boxes, APO/FPO addresses, U.S. territories, or international addresses at this time.

Where your order ships from

Our products are stored at and shipped from a fulfillment warehouse in the United States. We work with a fulfillment partner rather than running our own warehouse, so your package may arrive in the partner's packaging.

Processing time

Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed on a weekend or holiday are processed on the next business day.

Delivery time

Once your order ships, delivery usually takes 2–6 business days. Most orders arrive within 3–8 business days of purchase. Delivery times are estimates, not guarantees — carriers can run late during holidays or severe weather.

Shipping cost

Flat rate: $4.99 per order
Free shipping on orders of $35 or more (after discounts, before tax)

Tracking

When your order ships, we email you a tracking number. It can take 24–48 hours for the carrier to show the first scan, so if the link looks empty at first, please check again the next day.

Orders with more than one item

Items may ship separately. If they do, you'll receive a tracking number for each package, and you will not be charged extra shipping.

Wrong or incomplete address

Please double-check your shipping address before placing an order. If you spot a mistake, email us at info@eclrey.com right away — we'll do our best to correct it before the order ships, but we can't change an address once a package is on its way. If a package is returned to the warehouse because of an incorrect or incomplete address, we'll contact you to arrange a reshipment (a reshipping fee may apply) or a refund of the product price.

Lost, delayed, or damaged packages

If your tracking hasn't updated in 7 business days, or your package arrives damaged, email us within 7 days with your order number (and photos, if damaged). We'll send a replacement or issue a refund.